Refund policy
RoomLoot Return and Refund Policy
We want you to be happy with your RoomLoot order. This policy operates alongside your rights under the Australian Consumer Law and any other mandatory consumer laws that apply to your purchase, which cannot be excluded.
Change-of-mind returns
We accept change-of-mind return requests made within 14 days of delivery.
To qualify, the product must be:
- Unused, unwashed and in its original condition
- Returned with its original packaging and included accessories
- Accompanied by proof of purchase
Customers are responsible for return postage for change-of-mind returns. Original delivery charges are not refundable for change-of-mind returns.
Please contact us before returning anything. Returns sent without approval, or to the address shown on the original parcel, may not be accepted.
Faulty, damaged or incorrect products
If your product arrives damaged, faulty, unsafe, significantly different from its description, or you receive the wrong item, contact us at rooml0oot@gmail.com with:
- Your order number
- A description of the problem
- Clear photos or video showing the issue and packaging
Please contact us as soon as practical—ideally within seven days of delivery—so we can resolve the issue quickly. This suggested timeframe does not limit your rights under the Australian Consumer Law and any other mandatory consumer laws that apply to your purchase.
Depending on the circumstances and whether the problem is major or minor, the available remedy may include a repair, replacement, refund or other appropriate solution.
If a product has a major problem, you may be entitled to choose a replacement or refund. Refunds for faulty products will include applicable delivery charges. If we confirm that a product is faulty, we will cover or reimburse reasonable return-postage costs.
Faulty products do not need to be returned in their original packaging, although proof of purchase may be required.
Return process
Before sending a return:
- Email rooml0oot@gmail.com with your order number and reason for return.
- Wait for our approval and return instructions.
- Send the product only to the return address we provide.
- Keep your postage receipt and tracking information.
Do not return products directly to the sender address printed on the parcel.
Refunds
Once your return has been received and assessed, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.
Cancellations and order changes
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes once an order has entered processing or been submitted to our fulfilment partner.
If the order has already shipped, it will need to be handled under the applicable section of this policy.
Products that cannot be returned for change of mind
Unless faulty or otherwise protected by the Australian Consumer Law, we cannot accept change-of-mind returns for:
- Personalised or custom-made products
- Products that have been used, washed, damaged or altered after delivery
- Products returned without all included components
Sale items remain covered by the Australian Consumer Law.
Contact us
For return and refund enquiries, contact:
RoomLoot
Email: rooml0oot@gmail.com
Your rights under the Australian Consumer Law and any other mandatory consumer laws apply in addition to this policy.