Shipping Policy

Last updated: 20 July 2026

Order processing

Orders are generally processed within 1–3 business days, excluding weekends and Victorian public holidays.

Processing time is separate from delivery time. During busy periods, product launches or public holidays, processing may take slightly longer.

You will receive a confirmation email after placing your order and another notification when tracking information becomes available.

Where products are shipped from

RoomLoot uses third-party fulfilment partners to store and dispatch some products. Products may therefore be shipped directly from suppliers located outside Australia, including from China or other international fulfilment locations.

If your order contains multiple products, they may:

• Be shipped by different fulfilment partners
• Arrive in separate packages
• Have different tracking numbers
• Arrive on different days

You will not be charged additional shipping simply because we divide an order into multiple packages, unless this was clearly disclosed at checkout.

Estimated delivery times

Estimated delivery times after dispatch are:

• Australia: approximately 7–20 business days
• New Zealand: approximately 10–25 business days
• Other supported international destinations: approximately 10–30 business days

These are estimates, not guaranteed delivery dates. The product page or checkout may provide a more specific estimate for your destination.

Delivery can be affected by customs processing, carrier disruptions, weather, public holidays, peak shopping periods and other circumstances outside our reasonable control.

If an order cannot be supplied within the stated or a reasonable timeframe, please contact us. You may be entitled to cancel the affected order and receive a refund under applicable consumer law.

Shipping charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment.

Any free-shipping offer applies only where expressly shown on the product page or during checkout.

We will not add undisclosed mandatory shipping charges after you have completed payment.

Order tracking

Where tracking is available, we will send the tracking details to the email address used at checkout.

Tracking information may take 2–7 business days after dispatch to begin showing updates. This does not necessarily mean the package has not been shipped.

International tracking may not update at every stage of the journey.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or been dispatched.

If an order is returned because the address provided was incomplete or incorrect, we will contact you to arrange the next step. Reasonable redelivery costs may apply where the address error was not caused by RoomLoot or the carrier.

Delayed orders

If your order has not arrived by the end of its estimated delivery window:

1. Check the tracking link for updates.
2. Check for attempted-delivery notices.
3. Confirm that the delivery address is correct.
4. Contact us at rooml0oot@gmail.com.

We will investigate the shipment with the relevant fulfilment partner or carrier. Please do not place a duplicate order unless advised to do so.

Lost packages

If tracking indicates that a package has been lost, or it has not arrived within a reasonable period after its estimated delivery window, contact us at rooml0oot@gmail.com.

After investigating, we will provide an appropriate remedy, which may include a replacement or refund. Your rights under applicable consumer law are not affected.

RoomLoot will not require you to resolve a lost-order claim directly with an overseas supplier.

Damaged or incorrect products

Inspect your order after delivery and contact us as soon as reasonably possible if it arrives damaged, defective or incorrect.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging
• A photograph of the shipping label, where available

Photographs help us assess the issue, but requesting them does not remove any rights you have under applicable consumer law.

Damaged, faulty and incorrect products are also covered by our Return and Refund Policy.

Customs, taxes and import charges

For supported international destinations outside Australia, local customs duties, import taxes or handling fees may apply.

Where these charges are not collected during checkout, the customer may be responsible for paying them to the relevant authority or carrier. RoomLoot does not control charges imposed by foreign governments.

Australian customers will not be charged overseas customs duties simply because an order is dispatched from an international fulfilment partner.

Delivery refusal and unclaimed packages

If a package is refused or remains unclaimed and is returned to the sender, contact us to discuss the available options.

Reasonable costs for redelivery may apply where the refusal or failure to collect was not caused by RoomLoot, the product or the carrier. This does not limit your rights where the product is faulty, misdescribed or otherwise fails to meet a consumer guarantee.

Contact us

For shipping questions, contact:

RoomLoot
Email: rooml0oot@gmail.com

Please include your order number when contacting us.

Consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights available under the Australian Consumer Law or any other mandatory consumer laws that apply where you live.